OKLAHOMA CITY--(BUSINESS WIRE)--LegalShield, one of North America’s leading providers of affordable legal plans and the IDShield identity theft solution for individuals, families and small businesses, is holding its annual We Are LegalShield Convention this week at the Cox Convention Center in Oklahoma City. At this year’s event, LegalShield’s experienced, new and aspiring Independent Sales Associates from all 50 states and Canada have come together to engage with motivating speakers, get specialized professional development training and benefit from rare networking opportunities.

LegalShield has a network of dedicated provider law firms that employ over 1,000 attorneys with an average of 22 years experience. In 2017 alone, providers received 1,833,905 requests for services, thus saving or recovering for LegalShield members approximately $33 million.

Today, Keri Norris, Senior Vice President of Regulatory Compliance and Chief Legal Officer, and Lori Owens, Senior Director Provider Services, honored law firms and attorneys with awards for superior performance and customer service. LegalShield and its provider law firms have the industry’s highest standard of service and satisfaction as the only legal services provider that holds its firms and attorneys directly accountable through member surveys, ratings and feedback. After every interaction with a LegalShield lawyer, members are asked to rate their experience, which generates a Net Promoter Score (NPS). The average NPS for LegalShield is 56, putting the company on par with brands like Samsung, TurboTax and Apple iPad/iPhone.

“Dedicated and client-focused law firms are the bedrock to our mission of providing affordable and equal access to legal services for all,” said Bell. “With over 1,000 provider attorneys in 50 states and four Canadian provinces, LegalShield is able to provide legal protection to 1,751,456 members, 24 hours a day, 7 days a week, 365 days a year when a member's rights, freedoms or liberties are threatened.”

This year’s recipients from the Southwest are below.

• Difference Maker, Distinction Award: This category recognizes the firms that saved and/or recovered their members the most money per membership base.
  • Ross & Matthews, P.C. (TX)
• Member’s Choice Award, Sentinel Award: To ensure member satisfaction and quality, LegalShield members are surveyed after every interaction with a lawyer and rate their experience using an NPS.
  • David Miles McGuire Gardner, PLLC (AZ and NM)
• Outstanding Service Award, Blue Shadow: This award defines exceptional quality service. The recipients consistently receive excellent monthly reports in all areas of performance and quality and meet all service standards.
  • Dempsey Roberts and Smith Ltd. (NV)
• Individual Member’s Choice, Culmination Indigo: This category honors an individual attorney from the provider law firm who holds the highest NPS score ration to the number of surveys received.
  • Jeffrey Jones Jr, Davis Miles McGuire Gardner, PLLC (AZ)
  • Ingrid Carlin, Davis Miles McGuire Gardner, PLLC (NM)
  • Kristyn Travis, Dempsey Roberts and Smith Ltd. (NV)
  • John Swanson, Ross & Matthews, P.C. (TX)

About LegalShield

A pioneer in the democratization of affordable access to legal protection, LegalShield is one of North America’s leading providers of legal safeguards and protection against identity theft for individuals, families and small businesses. The 45-year-old company has more than 1,751,000 members that are covered by its legal and identity theft plans. IDShield provides identity theft protection to one million individuals. LegalShield and IDShield serve more than 141,000 businesses. Both legal and identity theft plans start for less than $25 per month.